Ordering & Shipping Information

 

All orders must be prepaid, by credit card or check. If you need a proforma invoice issued for your institution to cut a check, please call NAFSA publications at 1.866.538.1927 (Toll Free) or 240.646.7036. You may also request a proforma invoice by fax to 240.396.5675.

No purchase orders accepted.

PDF Download Products

PDF download products, free or priced, are only available online. They can­not be ordered by phone, or included on a request for a proforma invoice. Purchased electronic publications are non-refundable.

eBook Formats

NAFSA Publications eBooks are available for Android, Apple, and Kindle devices. You can access and read your eBooks on a smartphone, iPad, Kindle reader, and other supported devices. Learn more.

Quantity Discounts

(Excluding Adviser's Manual)

Orders for multiple quantities of a single item may be eligible for one of the fol­lowing discounts if ordered at the same time. Packs of brochures and download­able products are eligible.

  • 5-9 copies/packs: 20%
  • 10 or more copies/packs: 25%

Please call 1.866.538.1927 between 9 a.m. and 4 p.m. EST. for bookstore/trade terms.

Shipping & Handling (Online, Phone, and Proforma Invoices)/Per Order

(Excluding Adviser's Manual)

Shipping and handling is calculated by weight and zone of delivery. If rush shipping is needed, call for shipping cost estimate and to place your order.

Shipping Method

Shipment within the United States is by UPS Ground. Street address must be provided.

International orders are shipped by USPS Priority International wherever possible to minimize shipping costs. Please note, order tracking is NOT available with this method and delivery time can be 10 days to two weeks. If order tracking or guaranteed delivery date is needed, call the Publications Center to place your order and request the UPS delivery cost.

USPS Standard (for international, AK, HI, and Puerto Rico orders only) is available on request by calling the fulfillment center at 1.866.538.1927 or 1.240.646.7036, or by e-mail to publica­tions@nafsa.org.

Returns

(Excluding Adviser's Manual and PDF download priced products)

Customers may return publications (except Downloadable products) within 30 days of invoice date. Publications must be in new condition, suitable for resale, and include a copy of the invoice. Return postage must be paid by the customer. Please specify request for either a refund or a credit memo applicable on future purchases. Please call 1.866.538.1927 or 240.646.7036 with any questions.

Return publications to:

NAFSA Publications Center
9050 Junction Drive
Annapolis Junction, MD 20701