Management Development Program Agenda


Over the course of this three day comprehensive program, participants will learn about the key skills needed to become a more efficient and effective international education manager. The curriculum is reality-based, grounded in theory but focused on application. The content leverages participants' management experiences to illustrate concepts and identify solutions. To encourage participant sharing and learning from everyone's expertise and experience, class size is limited!

Day One (8:00 a.m. - 5:00 p.m.)

Module 1: Seeing Your Program in the Larger Context

  • Understand how the manager can anticipate and react to environmental factors in ways that enhance the international education program.
  • Conduct an "environmental scan" of your program's key opportunities and threats presented by the world outside the program.
  • Consider the implications for your international education program and your managerial role.

Module 2: Managing Change

  • Appreciate the need for a systematic approach to change management.
  • Learn a model for change management.
  • Apply model to a past or an ongoing change effort.
  • Incorporate a stakeholder analysis to facilitate the change effort

Module 3: Managing in an International Education Office

  • Apply a performance management model to programs and staff.
  • Identify opportunities to improve approaches to performance management.
  • Apply performance management tools - goal-setting and feedback - to address performance issues.
  • Identify strategies for managing both underperforming and high-performing employees.
  • Understand six performance management principles.

Day Two (8:00 a.m. - 5:00 p.m.)

Module 4: Your Managerial Style and the Needs of Your Staff

  • Apply the situational leadership model.
  • Discover your preferred management style.
  • Identify the needs of your staff.
  • Assess the "fit" between your preferred management style and the needs of your staff.
  • Learn how to diagnose and assess staff's developmental needs according to the task.
  • Begin to use a variety of leadership styles comfortably.

Module 5: Political Skills

  • Apply a description of organizational culture to your international education program.
  • Examine your organization's politics.
  • Inventory and identify strategies to improve your political skills.
  • Distinguish "positive politics" from "politics of self-interest."
  • Identify and leverage opportunities to exercise influence.

Day Three (8:00 a.m. - 12:30 p.m.)

Module 6: Increasing Support for Your Program

  • Generate ideas to align international education goals with institutional goals.
  • Recognize challenges facing your supervisor.
  • Suggest ways to better communicate with your supervisor.
  • Develop and benefit from working with colleagues beyond your office.
  • Assess and bridge knowledge gaps for financial responsibilities.
  • The 4 'P's of Managing Up, Across, and Out.
    • Priorities - Develop and align goals with your supervisor and institution.
    • Pressures - Consider and act with regard to pressures and performance measures affecting your supervisor.
    • Preferences - Match and/or adapt your communication style or approach to your supervisor's preferences and needs.
    • Patience - Stay committed in adhering to the first 3 Ps

Module 7: Sustaining Yourself as a Manager

  • Understand the nature and potential impact of job stress.
  • Exchange insights and strategies for balancing life and work.
  • Generate ideas and actions to manage stress more effectively.
  • Review and identify from MDP, the strategies and tools most likely to increase your effectiveness as an IE manager.

Upcoming Programs

May 27-29, 2018
Philadelphia, PA

Aug 6-8, 2018
Chicago, IL

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