Webinar FAQ

What time do NAFSA webinars begin and how long do they last?

All NAFSA webinars begin at 3:00 p.m. EST/EDT (Eastern Standard/Eastern Daylight Time) and will last for 90 minutes.

Can more than one person view the webinar at my university?

Yes! You are encouraged to make this a learning event for your university community. Talk to your AV support group on campus to learn how to broadcast this event to a room of attendees.

Will I be able to ask the presenters questions?

There are question and answer periods during each webinar. In 2009 we expanded the webinar format to 90 minutes in order to accomodate more questions. You may pose questions over the phone or online. Any questions not answered during the webinar will be answered by the presenters at a later time and sent to attendees as an e-mail attachment.

Will I get a copy of the presenters' PowerPoint?

All registered attendees receive the presenters' PowerPoint as a handout with your login information. Questions asked during the session, with written answers from the presenters, are sent following the event.

What computer technology do I need in order to participate?

Display resolution	800 × 600 screen resolution required for meeting attendees 1024 × 768 screen resolution required for presenters
Operating system, browser, and Java Virtual Machine (JVM) Note: If you are using a Netscape browser, you may receive a "Security Hazard" warning message during the plug-in download. Please click the "Grant" button to allow the plug-in download process to continue.	Windows 98 SE Internet Explorer 6.0 with SP1 with Sun 1.5.11, 1.6.x Windows 2000 SP4 Internet Explorer 6.0 with SP1 installed with Sun 1.5.11, 1.6.x Windows XP SP 1a Internet Explorer 6.0 with SP1 installed with Sun 1.5.11, 1.6.x Windows XP SP2 Internet Explorer 6.0 with Sun 1.5.11, 1.6.x Internet Explorer 7 with Sun 1.5.11, 1.6.x Firefox 2.0 with Sun 1.5.11, 1.6.x Windows Vista Internet Explorer 7 with Sun 1.6.x Mac OS X V10.3 Safari 1.3 with Apple Java 1.4.2 Mac OS X V10.4 Safari 2.0 with Apple Java 1.4.2 Solaris 10 Mozilla Firefox 1.7 with Sun 1.5.11, 1.6.x
Memory	64 MB RAM
Bandwidth	Connection to Internet: 56 Kbps modem (DSL, cable, or better recommended)
Other software	Microsoft Office PowerPoint 2002 or later presentation graphics program or Microsoft Office Standard Edition or Professional Edition (which includes PowerPoint software) to upload presentations. Adobe Flash Player version 9 or higher to view multi-media data content slides. To view slides with audio or video content in the meeting: Windows Media technologies player, version 9 or 10 (version is checked when the meeting client starts) to view Windows Media content in the meeting. Apple QuickTime player and the Windows Media Components for QuickTime by Flip4Mac on the Apple Macintosh platform. Windows Media Player Firefox Plugin when using Firefox on Windows XP.

What are the basic telephone requirements for the audio portion of a NAFSA webinar?

The audio portion of an event is delivered through your telephone. Here are the basic requirements to attend an event:

A standard wired telephone (or speakerphone for a group) is recommended.
Cell phones and cordless phones can result in greatly diminished audio quality and are strongly discouraged.
VolP telephone systems have been used with varying success-hence not recommended.

If my organization is located outside the United States, can I avoid toll charges?

You can possibly avoid toll charges by checking the telephone connection from your organization in the room or desk you and your group will be attending. Call this toll-free number in the United States: 800-775-7654. The number reaches NAFSA's conferencing service, KRM Information Services Customer Service. Advise the operator that you are testing your connection from outside the United States for an upcoming NAFSA webinar. If you are successful in getting through, you should be able to join the live event normally. If you are not able to get through, KRM offers a local toll number: 715-832-8143 (toll charges will apply).

How do I connect into the webinar?

A few days before the webinar, you will receive detailed dial-in and login instructions and the handouts for the presentation.

How can I cancel or get a refund?

Cancellation of webinar registrations and requests for refunds must be made in writing or by e-mail—received no later than 24 hours before the start of the webinar. A $35 for members/$ 55 for nonmembers (USD) cancellation fee will be deducted from the webinar registration refund checks or credits. Refunds, if appropriate, will be processed four to six weeks after the date of the webinar. If payment is made by credit card, a credit will be issued to your credit card account; otherwise, a refund check will be issued. The NAFSA registration staff will do their utmost to process refunds in a timely manner.

How can I get further technical assistance?

Call KRM Technical Support at 800.775.7654 or 715.833.5426.