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USCIS Service Centers- Scholar and Employment-Based Inquiries

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USCIS has created new inquiry protocols for scholar or employment-based inquiries from members of all stakeholder associations (NAFSA, AILA, ACIP, American Bar Association, etc) and community-based organizations (Catholic Charities, etc).

Note: these protocols are only for regular processing cases; for premium processing cases, see the Premium Processing contact information listed below.

For inquiries related to student cases (I-539 for reinstatement or change of status to F/M/J; I-765 for OPT, Severe Economic Hardship, etc) see Immigration Resources for International Student and Scholar Advisers.

Step 1

Contact the National Customer Service Center (NCSC) at 1-800-375-5283. The NCSC can assist customers, community-based organizations and liaison groups with case related inquiries. Before calling the NCSC please have available your receipt number, alien registration number, type of application filed and date filed. During your call we recommend that you take note of the following information:

The name and/or id number of the NCSC representative
The date and time of the call
Any service request referral number, if a service referral on a pending case is taken

Step 2

If more than 30 days have passed since you contacted the NCSC and the issue has not been resolved or explained you can email the proper USCIS Service Center to check the status of your case.

California Service Center: csc-ncsc-followup[at]dhs.gov
Vermont Service Center: vsc.ncscfollowup[at]dhs.gov
Nebraska Service Center: ncscfollowup.nsc[at]dhs.gov
Texas Service Center: tsc.ncscfollowup[at]dhs.gov

Please note: Emails should be sent to the Service Center that has jurisdiction over your case. The receipt notice will indicate EAC for the Vermont Service Center, SRC for the Texas Service Center, LIN for the Nebraska Service Center, and WAC for the California Service Center.

When contacting the Service Centers by email you will need to provide the information outlined in Step 1. If the NCSC did not issue a service request after your call, please indicate the reason the NCSC representative did not issue the request.

Step 3

In the event you do not receive a response within 21 days of contacting the appropriate Service Center, you may email the USCIS Headquarters Office of Service Center Operations at: SCOPSSCATA[at]dhs.gov. You will receive a response from this email address within 10 days.

Step 4

Request Case Assistance From Your NAFSA Regbud Through Get Liaison Help

If an issue is urgent, or the issue has still not been resolved after e-mailing the SCOPSSCATA e-mail address, advisers can request assistance through their regional NAFSA Regulatory Ombudsperson, who can follow up with his/her Service Center contact or USCIS SCOPS directly. In addition, Regbuds and other NAFSA leaders report policy interpretation questions, or inconsistencies between service centers, through these special contacts.

Request case assistance from your NAFSA Regbud through IssueNet: Get Liaison Help.

Premium Processing Contacts

California Service Center 24000 Avila Road, 2nd Floor Laguna Niguel, CA 92656	Vermont Service Center 75 Lower Welden St Saint Albans, VT 05479
Scholar Issues (Premium Processing) Preferred method of contact: E-mail E-mail: CSC-Premium.Processing[at]dhs.gov T: 949.831.8550 F: 949.389.3460	Scholar Issues (Premium Processing) Preferred method of contact: E-mail E-mail: vsc-premium.processing@dhs.gov Fax: (802) 527-4819