For "How to" or "What does this mean" questions:
Call a GRAC (Government & Regulatory Advisory Committee) member who specializes in the type of case for which you need assistance. See a list of GRAC members as well as their contact information and areas of specialization. GRAC members are committed to fielding questions from our colleagues in Region XI. If the person you call cannot answer your question, she/he will refer you to a GRAC member who can.
IssueNet is a web-based tool to report trending immigration issues; it includes a portal called "Get Liaison Help," which allows you to submit USCIS Service Center case-related information to a Regulatory Ombudsperson for review and possible liaison action with the agency. To contact and learn about Region XI's Regulatory Ombudspersons, view Region XI's Regulatory Ombudspersons for International Students and Scholars webpage.
Before submitting a case to NAFSA's IssueNet, please be sure to follow the protocols detailed on the national website.