CIS Ombudsman Annual Report 2009

On Tuesday, June 30, 2009, the Office of the Citizenship and Immigrations Services Ombudsman submitted its 2009 Annual Report to Congress.

The 2009 Annual Report includes:

• A review of USCIS Transformation 
• The most pervasive and serious problems USCIS customers experience such as Requests for Evidence, customer service, and FBI name checks 
• Eight Annual Report recommendations that cover file transfers and tracking, DNA testing, and more 
• Eight formal recommendations that cover motions to reopen, EB-5 investor visas, T and U visas, EADs; and more 
• Ombudsman facilitation of interagency meetings

The Ombudsman Office receives comments at [email protected]