On Tuesday, June 30, 2009, the Office of the Citizenship and Immigrations Services Ombudsman submitted its 2009 Annual Report to Congress.

The 2009 Annual Report includes:

  • A review of USCIS Transformation 
  • The most pervasive and serious problems USCIS customers experience such as Requests for Evidence, customer service, and FBI name checks 
  • Eight Annual Report recommendations that cover file transfers and tracking, DNA testing, and more 
  • Eight formal recommendations that cover motions to reopen, EB-5 investor visas, T and U visas, EADs; and more 
  • Ombudsman facilitation of interagency meetings

The Ombudsman Office receives comments at [email protected]