The Office of Foreign Labor Certification (OFLC) has implemented a dedicated Help Desk unit at the Chicago NPC to serve as a resource to employers or their representatives filing LCA. The Help Desk e-mail box will be monitored daily during business hours, and inquiries will be handled as expeditiously as possible.
For technical assistance with the LCA Online System:
Contact [email protected] for computer-related issues, such as:
- access to the system
- resetting user passwords
- computer system problems
For other LCA program assistance:
Contact [email protected] for program-related questions/issues, such as:
- General LCA Question
- Case Status Inquiry
- LCA Account Question/Issue
In the subject line, please include the [LCA Case Number] and one of the following references:
- General LCA Question
- Case Status Inquiry
- LCA Account Question/Issue
Example: [LCA Case Number] Case Status Inquiry
In the body of the e-mail, please include the following information:
- LCA Case Number
- Contact information (return phone number or e-mail address)
- Relationship to applicant
- Your specific question and/or additional information, such as employer name or specific filing issue
See the attached Fact Sheet for more information.