e-Learning Seminar
Student Members

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How can you help international students and scholars experiencing a crisis in their home country or on your campus? What is the best way to meet the needs of students and scholars in various contexts?

This e-Learning Seminar will provide perspective on managing crisis situations by offering examples and resources that can be used to implement a strategy that best fits each institution. The three focus areas of the e-Learning Seminar will include:

  • Responding to a natural disaster in the international student or scholar’s home country;
  • Responding to a disaster affecting the university community;
  • Responding to an on-campus event affecting the university community.

Presenters will discuss model practices, communication strategies, and lessons learned with examples from intensive English programs, community colleges, and large private and public institutions.


After attending this e-Learning Seminar, participants will be able to:

  • Identify on-campus support and relief mechanisms they can turn to or employ during a crisis;
  • Adopt model practices based on institutional strategic policy;
  • Develop an outreach strategy that provides support to international populations.

The content will be relevant to those working in international student services; recruitment and admissions; intensive English programs; campus internationalization; and academic and student affairs.


Tamara Felden
University of Chicago

Tamara Felden has been director of the Office of International Affairs at the University of Chicago since 2003. Before joining the university, she served as coordinator of the International Student and Scholar Program at Black Hawk College in Moline, Illinois, and as assistant professor of German at Augustana College in Rock Island, Illinois. Felden holds a BA, MA, and PhD in German language and literature from the University of Maryland-College Park and has earned certificates in organizational leadership and project management at Loyola University and the University of Chicago.

Catherine Creason
South Seattle College

Catherine Creason is the director for international student services and the principal designated school official (PDSO) at South Seattle College. Creason has worked in the college’s Center for International Education Office since October 2009. She began her career as an international student advisor at the University of North Texas in 2007. Creason currently serves as NAFSA’s Region I International Student and Scholar Services Knowledge Community liaison. She graduated from the University of North Texas with a BA in international studies and minors in history and Italian.

Scott Stevens, PhD
University of Delaware

Scott Stevens is currently director of the University of Delaware English Language Institute and administrator of the MA teaching English as a second language (TESL) program in the university’s School of Education, where he has a joint faculty appointment. Stevens has been involved in TESL professional development since 1985, having trained teachers from more than 40 countries. He has written and presented extensively on areas ranging from advocacy to intensive English program development to teacher training. For the past 10 years he has focused on how universities might better understand and accommodate the needs of Saudi and Chinese students, and help scholars from both groups become engaged and academically successful.