December 20, 2011
In a December 16, 2011 broadcast message [BM 1112-07], SEVP notified SEVIS users that it "believes it has resolved the situation" caused by the fact that "only one of the three servers that supports SEVIS batch processing was correctly generating transaction logs. OCIO and SEVP removed from production the remaining two servers for trouble shooting. OCIO and SEVP determined that a file permissions problem was preventing the two servers from generating PDFs and transaction logs. OCIO and SEVP modified the file permissions on the servers, tested accordingly and placed the servers back into production."
SEVP encouraged batch users to continue to contact the SEVIS Help Desk if they still require assistance [call 800-892-4829 between 8:00 a.m. and 8:00 p.m. ET or e-mail at [email protected].
December 12, 2011
In a December 1, 2011 broadcast message, the Student and Exchange Visitor Program (SEVP) notified SEVIS users of a scheduled maintenance outage of SEVIS from 8:00 p.m. Friday, December 2 to 2:00 a.m. Saturday, December 3. The week following the outage, SEVIS batch users began reporting problems with the batch system.
In Broadcast Message 1112-04, sent Monday, December 12, SEVP stated that "Resolving this issue is the highest priority for the program," and that it will send a status update to SEVIS users via broadcast message at least every Friday, or on the same day if critical information regarding the issue needs to be conveyed. BM 1112-04 describes the issue as a technical problem that prevents some schools from downloading batch transaction logs and corresponding PDF files. As a workaround, SEVP states that it "encourages the use of the SEVIS Real-Time Interface to print any critically needed forms" until it resolves the issue.
Batch schools that are negatively impacted by the problem while they are undergoing recertification or trying to meet reporting deadlines should not hesitate to contact SEVP. BM 112-04 also states that schools should "Continue to call the SEVIS Help Desk at 800.892.4829 between 8:00 a.m. and 8:00 p.m. ET or e-mail [email protected] for any concerns related to this issue or any new issues. The SEVIS Help Desk will be receiving daily morning updates on the situation so they can best address the questions and concerns from the academic community."