From the USCIS Web site:
On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. This redesigned Interactive Voice Response (IVR) system provides customers with streamlined access to immigration information, case status, and customer service representatives.
The old IVR had 10 main menu options for the customer to listen through in order to make a selection. The redesigned IVR has only 3 main menu options. This redesign has cut the amount of time required to listen to the entire main menu from 2 minutes and 50 seconds to only 38 seconds.
The new 3 main menu options are: Immigration Services, Immigration Information, and Special Programs and Other Resources.
Callers can press 1 to hear information on Immigration Services including:
- Case status
- Forms
- Locating a USCIS office
- Civil surgeons
- Change of address
Attorneys, community based organizations, and employers should also press 1.
Callers can press 2 to hear information on Immigration benefits and processes including:
- Interviews
- Biometrics
- Requests for evidence
- Background checks
- Processing times
Callers can press 3 to hear information about Special Programs and other Resources including:
- Kaplan action law suit
- Temporary Protective Services
- Freedom of Information Act/Privacy Act
- Reporting immigration scams
For more information on how to contact USCIS please visit our Contact Us page.