Here you will find answers to question you might have about NAFSA's e-Learning courses. If you have additional questions, please contact NAFSA Training Services.

What Do Others Say About NAFSA e-Learning?

  • This course is more modern and more interactive than other online courses I've taken. It's user-friendly.
  • Technologically more advanced than most learning venues I've seen online.
  • E-courses can be complicated, but this one is easily understandable and puts me at ease.
  • Very visual and easy to use and navigate.
  • Interactive, fun, and informative.
  • Does more than any other site I'm used to working with. Not just linking to a PowerPoint but linking to a more high tech player with more interactive slides. I think it will be a better learning tool than just a simple PowerPoint presentation might be.

How Often Are Courses Offered?

Generally, a course will be offered once or twice a month. Please check the NAFSA Events & Training e-Learning Web site for the schedule.

What Can I Expect From a NAFSA e-Learning Course?

From the convenience and comfort of your own environment, you'll gain lots of insights and hints to help make you more effective at your job. Each course is interactive, fun, and engaging and offers knowledge and information to fit any work or personal schedule. Included are valuable resources, worksheets, glossary, and a companion workbook to continue and reinforce your learning after completing the course.

Where Can I See a Demo or a Sample of the Course Design?

You can view an e-Learning demo here.

You'll find that the course features graphically rich and interactive content with narration to connect you with the storyline and material.

How Do I Register?

You can register for any course at NAFSA's Event and Training e-Learning Web site. Just look for the
Register Now icon: Register Now

What Materials Will I Receive?

You'll be surprised what you'll be able to take away with you. To begin, there will be a Companion Workbook that you'll use and complete as you go through the course—useful later as a reference resource. In addition, you'll receive access to NAFSA's Adviser's Manual if you're enrolled in F-1 Advising: Getting Started or Beyond the Basics of F-1 Student Advising.

There are PDF documents you'll be able to download onto your computer and print out for future reference. A few of these documents are the Companion Workbook, Course Resources, Glossary, and Participant Guide to e-Learning.

How Much Time Can I Expect to Spend on a Module?

Each module is designed to fit into an international educator's busy work schedule, such as between appointments and meetings. Depending on your learning style, time, and interruptions, completion time may be extended. A module could take you as little as 20 minutes to as long as two hours. Spend as much time as you require in each module to ensure you understand the subject matter. There is no limit as to how many times you can go through a module as you have full access to the course for the entire six-week period.

If you do get interrupted or are unable to complete the module, click the pause button on the Scrub bar, minimize the window to the task bar, then maximize the window when you are ready to continue the module.

How Long Do I Have to Complete the Course?

Each participant has access to a course for a period of four weeks. Should you complete all the modules before that time, feel free to return to these modules to review and deepen your learning.

If you are concerned you will be unable to complete the course within the six-week period, please contact us directly. Extensions will be granted on a case-by-case basis. It is not our practice to provide extensions, but rather to encourage you to try and complete the modules and final quiz within the allotted time frame.

If the course is not completed within the time frame, course fees will not be refunded.

Are There Additional Materials to Buy, Such as Books, etc.?

No, each course is self-contained. There are attachments, resource pages with links, a glossary of terms, and recommended books for reference. A major resource will be a Companion Workbook which you will use for the length of the course.

How Do I Get My Assignments?

Generally, once you log in, you will read over the materials in the first topic box for pertinent information and go from there.

You may progress from the first module through to the last module; or you could jump from topic to topic.

Please use the Companion Workbook as you go through the modules. The exercises and illustrations reinforce the information and will serve as a resource after you complete the course. Download the PDF document to your desktop and make a print out.

How Do I Log in to My Course?

  1. Log in to your account on our e-Learning platform with your NAFSA credentials. Note: If you have forgotten your password, please have it reset.
  2. Click on your username in the top right hand corner to access your profile.
  3. If you have not already entered your access code, click on the “Access Codes” tab and paste the code into the box then click “Apply.”
  4. Click on the "My Activity" tab on your profile page and you will see your e-Learning course listed in that section.
  5. You will be able to click on the course and access all content items on when your course starts.

Why Can't I Log in?

There could be many reasons but most probably you may have forgotten your password, tried the wrong one, or entered it incorrectly. If you have forgotten your password, please have it reset.

Some other things to think about include:

  • Does your password contain a mixture of upper- and lowercase letters? Passwords are case sensitive so be sure to entire them correctly.
  • Are cookies enabled on your browser?

What Requirements Do I Need to View Each Module or Topic?

To view the individual modules and PDF documents, you will need to have: Flash Player 6.0.79 or later (Flash Player 7 or later recommended), and one of the following browsers:

  • Windows: Internet Explorer 6 and later, Firefox 1.x and later, Safari 3 and later, Google Chrome, Opera 9.5 and later
  • Macintosh: Firefox 1.x and later, Safari 3 and later
  • Linux: Firefox 1.x and later

What is NAFSA's e-Learning Cancellation/Refund Policy?

There is no minimum number of students per course for self-paced offerings so no sessions will be cancelled by NAFSA.

  • Participant cancellation of e-Learning registration must be made in writing (mail, email, or fax) and received no later than seven (7) days before the course start date.

  • Written cancellation requests should be forwarded to NAFSA, or mailed to:
    C/O Training Services
    1307 New York Avenue, 8th Floor
    Washington, DC 20005
  • Any requests for refunds based on cancellations received after the seven-day period may not be refunded. These requests will be reviewed on a case-by-case basis.
  • Refunds, if appropriate, will be processed 4 to 6 weeks after the course start date.
  • If payment is made by credit card, a credit will be issued to your credit card account; otherwise, a refund check will be issued.
  • A $75 (USD) cancellation/processing fee will be deducted from registration refunds.

How Can I Make Changes to My Registration?

Requests to change, add, or cancel e-Learning registration must be made in writing and received via e-mail, mail or fax seven days before the course start date.

All requests for changes, cancellations, and refunds should be mailed or faxed to:

E-learning Registrations
NAFSA: Association of International Educators
1307 New York Avenue, NW, 8th Floor
Washington, DC 20005-4701
Fax: 202.737.3657