In 2012, the Department of Homeland Security’s (DHS) Office for CivilRights and Civil Liberties provided a guide to “help you direct the following types of complaints to the appropriate DHS Office:"
- Discrimination and other violations of civil rights and civil liberties
- Criminal and non-criminal misconduct or serious and/or repeated violations by DHS employees or DHS contractors
- Travel-related complaints
- Alleged discrimination in Federal Emergency Management Agency (FEMA) funding, services, or benefits
- Concerns with longstanding or complex U.S. Citizenship and Immigration Services (USCIS) immigration filings or applications
- Concerns regarding E-Verify and the SAVE Program
- Concerns regarding U.S. Immigration and Customs Enforcement (ICE) Enforcement and Removal Operations (ERO)
- General complaints involving any of the following:
- U.S. Customs and Border Protection (CBP)
- U.S. Immigration and Customs Enforcement (ICE)
- Transportation Security Administration (TSA)
- U.S. Citizenship and Immigration Services (USCIS)
- Citizenship and Immigration Services Ombudsman (CIS Ombudsman)
- U.S. Coast Guard (USCG)
- U.S. Secret Service (USSS)
- Privacy complaints or allegations of privacy violations”
Read the 2012 Guide.
For more recent information, consult DHS's Make a Civil Rights Complaint page.