Crisis Management in a Cross-Cultural Setting: International Student and Scholar Services

When a crisis hits, we often ask a series of questions: "What?" "Who?" "Where?" "When?" "How?" and then, "What now?" International educators know that responses to these questions may differ from culture to culture. Indeed, the very definition of what is and isn't a "crisis" may depend upon cultural context.

A compendium of experience and expertise from many professionals in the field of international educational exchange, Crisis Management in a Cross-Cultural Setting is an essential sourcebook, designed to prepare international educators and others to respond appropriately, expeditiously, and comprehensively to crises that befall students and scholars living and learning a long way from where they call "home."

During a crisis, advance planning and cross-cultural sensitivity can make all the difference.

Table of Contents:

Section I: Responding to Crisis Situations That Affect Groups of Students and Scholars

• Responding to a Natural Disaster in an International Student or Scholar's Home Country
• Responding to a Disaster in the University Community
• Responding to an On-Campus Event
• An All-Encompassing Crisis

Section II: Responding to Individual Crisis Situations

• Serious Injury of an International Student or Scholar
• Mental Health Crisis of an International Student or Scholar
• Missing International Student or Scholar
• Death of an International Student or Scholar
• Responding to Relationship Violence
• Arrest of an International Student or Scholar
• International Student or Scholar Committing a Crime in the Campus Community
• Bias-Related Incident Toward an International Student or Scholar

Section III: Responding to a Crisis that Affects the ISSS Office

• Responding to Aggressive Behavior Affecting the ISSS Office
• Handling a Federal Agency Campus Visit
• Mitigating Organizational Liability
• A Few Thoughts About Self-Care During a Crisis